FAQs
WHAT IS YOUR RETURN POLICY?
To view our full return policy please click this link: Return policy
HOW DO I TRACK MY ORDER?
If you have lost this email you can also get in contact with our customer service team who will be able to provide you with your tracking number.
CAN I CANCEL MY ORDER?
If you’ve placed an order you would like to cancel please contact us immediately and we will do our very best to try and cancel it.
If you reached us in good time and were lucky enough to have had your order cancelled we will process your refund right away. Please note refunds may take 5 - 7 working days to appear on your statement.
DO YOU OFFER NEXT DAY DELIVERY?
To view our full shipping policy please click this link: Shipping policy
HOW LONG DOES SHIPPING TAKE?
Standard UK shipping between 2 - 4 working days to arrive.
Express UK shipping between 1 - 3 working days to arrive.
Standard International shipping between 3 - 17 working days to arrive.
Express International shipping between 2 - 11 working days to arrive.
Please note that in very rare cases factors out of our control such as bad weather, high postal traffic, import and customs delays and the performance of delivery companies can sometimes extend the delivery time to 7 - 28 working days.
To view our full shipping policy please click this link: Shipping policy
WHY DOES SHIPPING TAKE SO LONG?
To view our full shipping policy please click this link: Shipping policy
WHAT COUNTRIES DO YOU SHIP TO?
We'll ship your order anywhere, globally. If you're still unsure if we ship to your region, please feel free to contact our customer service team prior to placing an order with us.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Alternatively; should you not want to enter your credit or debit card details on our website we also accept PayPal payments.
Please be advised; the total amount will be immediately charged to your bank or PayPal account upon the completion of checkout.
I HAVEN’T RECEIVED MY ORDER, NOW WHAT?
To view our full shipping policy please click this link: Shipping policy
I’VE RECEIVED AN ITEM DAMAGED, FAULTY OR MISSING PARTS. NOW WHAT?
SOMETHING IS MISSING FROM MY ORDER. WHAT SHOULD I DO?
If you are still unsure of the whereabouts of your missing item please contact us and we will be more than happy to assist you.